melloInsurance

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Lyndon Block

Protecting Your Business Against Cyber Threats

 

As the world becomes increasingly digital, the threat of cyber attacks and data breaches has grown substantially. These attacks can have devastating consequences for businesses, including financial losses, reputational damage, and legal liabilities. That’s why it’s more important than ever to invest in cyber insurance coverage. In this blog post, we’ll explore what cyber insurance is, how it works, and provide a hypothetical story on where the coverage was useful.

What is Cyber Insurance?

Cyber insurance, also known as cyber liability insurance or data breach insurance, is a type of insurance that helps businesses mitigate the risks associated with cyber threats. Cyber insurance policies typically provide coverage for a range of losses related to cyber incidents, including:

  • Business interruption losses
  • Data restoration costs
  • Legal and regulatory expenses
  • Notification costs
  • Public relations expenses
  • Cyber extortion losses

How Does Cyber Insurance Work?

Cyber insurance policies can vary widely in terms of coverage, limits, and premiums. Generally, businesses can choose from two main types of coverage:

First-party coverage: This type of coverage provides protection for losses suffered by the insured business directly, such as lost income or data restoration costs.

Third-party coverage: This type of coverage provides protection for losses suffered by third parties, such as customers or vendors, due to a cyber incident involving the insured business.

Most cyber insurance policies also include a range of additional services, such as risk assessments, breach response planning, and incident response services.

Where Cyber Insurance Coverage Was Useful?

Let’s consider a story of a small e-commerce business that sells handmade goods online. The business had been running smoothly for a few years until one day, a cyber attack hit, resulting in a data breach of customer information.

The cyber attack had a devastating impact on the business, causing it to shut down temporarily to investigate the breach and assess the damage. The business also had to notify all affected customers, which resulted in a significant loss of goodwill and reputation. Furthermore, the business had to pay for credit monitoring and identity theft protection for all affected customers, which proved to be a significant financial burden.

Fortunately, the business had purchased a comprehensive cyber insurance policy a few months before the cyber attack. The policy covered the business for the following expenses:

  • Business interruption losses due to the temporary shutdown
  • Data restoration costs
  • Notification costs
  • Credit monitoring and identity theft protection for affected customers
  • Public relations expenses to mitigate reputational damage

Thanks to the cyber insurance coverage, the business was able to recover quickly from the cyber attack without incurring substantial financial losses. The policy also provided the business with access to expert incident response services, which helped the business get back on its feet.

Cyber threats are an ever-present risk for businesses of all sizes. Cyber insurance can help mitigate the risks associated with cyber incidents, providing businesses with the protection they need to weather the storm. By investing in a comprehensive cyber insurance policy, businesses can ensure that they are prepared for the worst, and can recover quickly and effectively from any cyber attacks that may occur.

What are the most common causes of fire damage to your home or business?

For many years, it has been called “Fire Insurance” for a reason. Up until recently, Fire was the number one cause of insurance losses in Saskatchewan and Canada. More recently, water losses have surpassed this peril, however, it is still one of the primary reasons for loss.

Whether it is your home, business, vehicle, equipment, hay/feed, machinery, fire can occur and directly impact almost everything. Concrete, steel, wood, asphalt, styrofoam, and almost every other material (if hot enough), can be destroyed by fire.Too often we hear about someone removing insurance off of a structure built out of steel or concrete with the idea that it can’t burn. However, as we have seen time and time again, if it gets hot enough, or there is an accelerant nearby, everything and anything can be severely damaged.

What are the most common losses when it comes to fire?

  • Cooking
    1. This is the leading cause of home fires and fire injuries, causing over 20% of home fires, according to the Canadian Firefighter data of 2012. It is also the leading cause of loss in restaurants.
    2. Grease vapour produced from cooking can accumulate throughout the kitchen and cause a high exposure for fire. Grills and deep fryers can contribute to the spread of fire and how easily it can engulf a restaurant kitchen. This is why insurance companies require an automatic fire extinguishing system and regular maintenance on the extinguishers and ventilation systems.
  • Heating
    1. Heating equipment fires account for 10-15% of all home fires, following cooking losses.
    2. The leading factor contributing to home fires was failure to clean and maintain the unit and chimney (primarily solid-fueled heating equipment, aka. Woodstove, wood fireplace, outdoor wood boiler).
    3. A main contributor to ignition of these home fires, is having equipment too close to combustible materials, such as furniture, clothing, mattress or bedding.
  • Arson / Intentional Fires
    1. These are important to mention as your insurance can be handled very different in this situation. If they prove that you were intentionally set fire to your property, they can deny your insurance coverage. If you were vandalised and you had no connection to the arson, your insurance would cover the loss. The fire inspector will do a thorough investigation to see the cause of the fire and if he sees that there were accelerants used or other signs that may point to arson, this will open up a serious investigation into why.
  • Electrical 
    1. This happens in many outdated structures. Sometimes the wiring or breaker boxes are old and the connections have started to wear and have become faulty. This can cause arching issues. 
    2. Sometimes people use high wattage appliances in outlets that don’t support that wattage.
    3. Plugging in too many appliances into one extension cord. This happens frequently, especially around the Christmas holidays as people will plug in lights and christmas trees into one extension cord. If the cord is worn or tattered, these should be replaced as well.
    4. Using older appliances. These use more power and can sometimes overheat and start a fire.
    5. Space Heaters – Make sure these units are kept away from flammable material and objects. If these are your primary heat source for your home or building, unless they are hard-wired into your building, most insurance companies will not allow them as a primary heating source.
  • Smoking
  • Candles
  • Appliances
  • Child fire-play
  • Combine / Baler Fires – Commonly due to heat from dry straw gathering near hot bearings, belts or wiring. 

How can I help prevent these major types of losses?

Not all of these items are easy to prevent. If you are subject to an act of vandalism such as an arson fire, there is little you can do to anticipate such an incident.

Here are some things you CAN DO, to help prevent a fire in your home.

  • Cooking
    1. While cooking, make sure you always stay in the kitchen when frying on the stovetop. If you see wisps of smoke or the oil smells, immediately turn off the burner and carefully remove the pan from the burner. Smoke is a dangerous sign that the oil is too hot.
    2. Always cook with a lid beside your pan. If you have a fire, slide the lid over the pan and turn off the burner. This will help smother the fire. Do not remove the cover because the fire could start again. Let the pan cool for a long time. NEVER THROW WATER ON THE FIRE.
    3. For an oven fire, turn off the heat and keep the door closed.
    4. If the fire has become uncontrollable, GET OUT and call 9-1-1. Close the door behind you to help contain the fire.
  •  Heating
    1. Proper cleaning and maintenance of your heating system will prevent most potential fires. Having your chimney swept, your furnace filters changed frequently and having an inspection from a licensed heating contractor is a great way to keep your heating systems in good working condition.
  • Electrical
    1. Updating your electrical is a good idea if you have an older home or building. Some homes have knob and tube wiring (which is very dangerous) and others have  aluminum wiring in them, and even though this is still allowable by code, aluminum wiring is softer and is easier to damage or “nick” which can cause hot spots in the conductor causing overheating and a potential fire risk.
    2. Updating your breaker panel. Over time, connections can become loose and fail. So it is important to check your panel and your wiring to make sure things are connected correctly.
  • Machinery Fire – Keep your equipment clean (as clean as you can). By frequently blowing out the machine with an air compressor and checking your equipment for any hot spots, this could help prevent a future fire on your machinery as you harvest this year.
  • Other helpful tips
    1. Fire extinguishers – have them in your home and in your business. Placed or hung up in an easy area to access.
    2. Make sure you keep combustibles or flammable materials are kept at a safe distance away from any hot appliances or open flames.
    3. Have an exit plan. If you do have a fire (especially at night), make sure you and your family understand what the protocol is when exiting the house. Have the exits well lit in your place of business so people know how they can exit your business.

These aren’t the only ways a fire can get started. Grassfires, wildfires, forest fires are some well known causes, especially in BC or California. We have seen them close by in northern Saskatchewan & Alberta (Fort McMurray, Slave Lake). This is why insurance is important. No matter how much you do to prevent a loss, you can still be exposed by elements outside your control. Please contact us if you want to know more or would like some information on fire insurance. Take care!

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What do I need to know when buying a new home?


Buying a home is one of the most exciting and stressful moments in our lives. It is a monumental moment that we will never forget and when you have finally decided to purchase, there are a number of things to consider. Things you should know before buying, what to know during the purchase process, and what to know after you’ve bought the home. So let’s get started on some pointers to help you out as you navigate these waters.

“Window Shopping”

In the beginning phase, you are looking for a variety of homes that fit the mould that you have envisioned in your mind. Make sure you do your research on the following items so you understand what’s important. Having a credible realtor is a huge benefit when searching for your dream home.

  • Location
    This is one of the most important rules to follow when purchasing a home. “Location, location, location” is the mantra in real estate. The reason is for resale value. Many people want to believe that the home they purchase will be their forever home, but time will show you that your life and your needs change over time and you may need to adapt to those requirements. (ie. You have children and no longer fit your home).

    Whether you purchase in a rural area, small town, or urban area, this will impact the cost of the home and the resale ability.

    It’s also important for your ease of access for personal reasons. Ie. Where you work. Where your daycare/school is. Where your family lives.
  • Price
    Before you get too deep into searching for a home, you’ll want to go to a financial institution to find out how much you can reasonably afford. The bank will use your assets and liabilities along with your income information to find out how much borrowing power you have and what value of home you can realistically afford. They will then tell you your “pre-approved limit.” Now you know your budget and can start looking at homes in your price range.
  • Type of Construction
    The year built, heating type, foundation, framing material, etc. are important factors to note in how the home was built. You do not want to buy a house that could possibly fall apart shortly after purchasing it due to years of depreciation or poor workmanship (unless your plans are for demolition).

    This is where you will want to hire a certified building inspector. They will inspect the integrity of the home and will point out any potential threats or issues in the home, such as moisture/mold issues, poor foundation, unsafe fireplace, outdated furnace, or a roof that has hit its life expectancy. If the home has issues, you can use these factors to negotiate a fair price on the home, or if they are too major to fix, this inspection has saved you the headache of buying a home with serious issues. Most realtors have inspectors handy for your use.
  • Lot Setbacks & Surveyors Certificate
    When a house is built, there are general construction rules that are in place to make sure the home is built to building code and to the regulations set out by the municipality. In most areas, you are required to have building permits and documentation indicating you’ve followed their bylaws when the home was built. Finding out this information can prevent headaches if the detached garage or fence was built across your property line or on your neighbours property. Civic disputes can cause frustrations between neighbours and will cause financial hardship if you have to tear down buildings or fences to meet the building bylaws. Again, the realtor is your friend here and will help make sure the home is built to the guidelines of the municipality.

I’ve found my house! Now what? 

After you’ve found the perfect house, in the perfect location, you can start the purchasing process. With the help of your realtor, you can make an offer to buy the home, and if seller accepts, you can start on these next steps.

  • Financial Requirements
    After the offer is accepted, there will be a timeline for your meet the list of requirements to close the sale. This means you need to obtain financial approval for the house you’ve made an offer on. The financial institution will likely do an appraisal of the home to see what the value of the home is and if the offer you made is appropriate or not. If it is, and it fits within your budget, they will hopefully approve your loan. A down payment is generally required and can vary between 5-25% of the home value. You may have access to CMHC, which will insure your loan and allow you to have a lower down payment. (However, they charge a large fee for this service that is amortized in your mortgage payments). 

    Rule of thumb – the bank will want to make sure that the loan payments and debt load you carry are no higher than 40% of your monthly income. That way you can still survive and don’t become “mortgage broke.”

  • Insurance Requirements
    At this point, the financial institution has approved your purchase to buy the home. Now you need to make sure the home is actually insurable. This is where you need to find a reliable insurance broker (us!) to help get you insured. Insurance companies have set criteria that need to be met when insuring a home. If the home is in too rough of shape, too old, has unsafe heating or construction, the home may not be insurable.

    Our online insurance provider – Mello Insurance – is a quick & easy way to see if your home will be able to be insured or not. In under 10 minutes you’ll know if you can easily insure your home or if it does not meet the basic standards. If that is the case, you may need to contact one of our brokers to do a more thorough investigation to find a solution on how to insure the home (if there is one). For example, if the home has a freestanding wood stove in the living room. Most insurance companies will require it to be inspected by the broker, or sometimes from a certified WETT inspector. Mello’s algorithm cannot quote a home that has this type of heating risk prior to it being inspected, therefore would require broker intervention. If the wood stove later passes inspection, the home would then be insurable.    If the house is a bit older (1960 or older), insurance companies typically require updates to be done to your plumbing, heating, roofing, windows & electrical to obtain Guaranteed Replacement Cost. This is important when buying an insurance policy, as you want to make sure if your home burns down, you have coverage to rebuild your home to the way it was prior to the loss with new/similar material. Once the insurance requirements are met, your lawyer and financial institution will require confirmation of insurance in order to finalize the mortgage.

YAY! I’m in my new house. What else is there to worry about? 

Very exciting, you are now a proud new homeowner. Now that the searching and purchasing process is over, you have the responsibility to maintain and look after this home. Here are some basics that you’ll need to know.

  • Taxes & Utilities
    These are now your responsibility. You are required to pay the annual property taxes, power, heat, internet/phone, insurance, mortgage and other monthly expenses that come with owning a property. Make sure you research what those average costs can be, because they can start to add up. Depending on the location, your property taxes alone could be $300-$500 per month.     
  • Maintenance
    Insurance is there to cover you for any sudden and accidental insured peril. They are not a maintenance policy. This can sometimes generate confusion. For example, if your asphalt shingles are 25 years old and need to be replaced, but a hail storm comes along and damages your roof. The insurance company may pay you for some damages, but the settlement might be minimal as the life expectancy of the roof has reached its limit. This may also cause a problem if the roof is missing shingles and you do nothing to repair the roof, and it begins to leak, the insurance company may notice you have not properly maintained your property and could limit/exclude coverage because the roof was not maintained.

    Make sure you are doing your part as a homeowner to prevent damage or loss to your home. (Snow removal, cut trees and lawn, clean eavestroughs and furnace filters, install security systems, sump pumps, etc.) By doing these things, it will help build a strong relationship with your insurance provider and if you unfortunately do have a claim outside your control, you will want to have a strong relationship with your insurer.
  • Community & Neighbourhood
    Living in a community requires a certain relationship with those surrounding you. You will want to build strong relationships with those in your community. If you leave on a winter vacation, you will need to have someone checking on your house. No better than your next door neighbour. By attending, helping, and supporting your community, you add security and protection to your home and your family. These qualities are priceless. 

 There are lots of things to think about when buying a home. I hope this breakdown provides insight and some guidance as you navigate through these exciting times. Thanks for reading!

 

Windstorm, the day of “wreck-oning”

Over the weekend and into the beginning of this week, we have experienced some serious windstorms and plough winds across the province. Winds exceeding over 90km/hr in some places.

Many things can go wrong during these windstorms. Debris can go flying into vehicles and damage them. Aka: Shopping carts. More dramatically: Trampolines can go flying into neighbours yards or houses. Been there done that, bought the T-shirt. Therefore, it  is important to carry adequate liability coverage, volunteer property damage, and it is also important to insure your home and belongings in case the wind is strong enough to cause serious damage to your home, belongings or other property you own. 

Well the damage has already occurred, what do I do now? 

If the damage is simply cosmetic, you should try and fix it yourself or hire a contractor to provide an estimate on the damage. We have a “find a contractor” form on our website you can use to find a contractor if you do not have a referral and are unable to find one. Scroll to the bottom of our claims page and clock on the “find a contractor” icon.

If damage is extensive, you should make sure you try to prevent any further damage from happening. Such as tarping & sealing off an exposed roof. Making sure no water can enter the home or further damage can occur to existing shingles. Make sure no trees or other objects will fall or harm any other property. By taking some proactive measures, you’re helping yourself from additional hassle on future damages, as well as helping your insurance company save some money from unnecessary costs in the claim; this will undoubtedly strengthen the partnership between you.   

The next step is contacting your insurance broker. They will begin a claims process with your insurance carrier to assess the damages, review your coverage & deductible, and if everything is covered they will proceed with the claim. The insurer will work with you to either negotiate an actual cash settlement or a strategy to begin replacing/repairing the damage to your home to recapture replacement cost coverage (if applicable). When rebuilding/repairing the damages, the insurance company usually requires 3 contractors quotes to get an adequate idea on the costs to repair the damages. If you cannot find 3 contractors, feel free to use our app again to obtain these quotes.

How can I prevent damage from happening again? 

There is no “sure-fire” way of preventing a windstorm claim. However, using high wind-rated materials, (metal shingles, hurricane truss straps, bin anchors etc) while keeping your belongings anchored or stored in a safe environment will help dramatically reduce the chance of a wind claim.

To show you how extensive wind damage can be, here is an example of a severe windstorm in Ontario and Quebec 2 years ago:

  • May 4-5, 2018, wind gusts of up to 126 km/h in southern Ontario and Quebec, which knocked out power for 600,000 hydro customers. Combining that loss with the tornadoes in those two provinces and insured losses from just those two wind events were close to $1 billion – about half of the approximately $1.9 billion in total insured losses for the year.

These claims costs, unfortunately, impact our national insurance rates and markets. Many insurance companies have scaled to a nationwide size and to mitigate these catastrophic losses, we all end up paying a small portion, in one way or another. In Saskatchewan, we may not have damages that add up to this wild amount, as we are less populated and more spread out, but we can have serious wind losses here as well.

  • For example, in 2010, Saskatchewan had over $100 million of weather related insurance claims alone. 

The forecast helps us be mindful of what could happen, but we can never predict the weather exactly. It is important to use the tools and information we are given to make smart decisions.. All we can do is make the best with what we’ve got. That being said, there are things that are in your control, such as: making sure your policy is “air-tight,” please review your coverage and deductibles to make sure you understand and are prepared for a potential claim, and then make sure you prepare your home, business, outbuildings and belongings so that you can be ready for the next windstorm. 

Thanks for reading. Stay safe out there!

The State of Emergency

No matter how smart we become or how much data we collect, surprises are imminent. We cannot predict everything, we cannot prevent every bad thing from happening. This COVID-19 is a prime example of that. Mother Nature also has a wicked side to her.

Flooding, Wildfires, Hurricanes, Earthquakes, Volcanoes, Hailstorms, Plow Winds, Tornados, Ice Storms.

As humans, we learn, change, adapt to these situations and that helps us be more prepared moving forward. For example: In construction, building codes have changed dramatically in the past 50 years, to help prevent fire losses with the use of better material, wiring, automatic breakers, smoke detectors, along with the quicker response and better equipment from local fire departments, etc.

However, these large catastrophic losses come without warning and have serious repercussions: Slave Lake Wildfire, Calgary Flood, Fort McMurray Fire and the more recent Ice Jam/Flood this spring.

There are a few things that insurance companies put in place during and after these events that affect us. When a “State of Emergency” is declared, Insurance companies limit what insurance agents and brokers are able to insure. They reduce our “binding authority” and require additional information on the risk and sometimes reject insurance on certain areas depending on the circumstances. For example, if there is an ongoing wildfire, most insurance companies put a radius restriction on any new insurance. If you wanted to insure a cabin or home and your property was within 50km of the wildfire, you would likely be unable to insure it. This radius restriction varies from insurance company to insurance company, and some may reject insuring the risk entirely based on GPS coordinates.

Therefore, it is always important to carry insurance PRIOR to any potential loss. We cannot backdate insurance. If this was possible, insurance wouldn’t exist as they would all be out of money. You need to buy insurance while things are good in hope for nothing bad to happen. And if it does, you’ll survive financially, because you were prepared and have the proper protection in place. 

The next thing insurance companies will do, is after the dust settles from a catastrophe, they study the data. They study trends, locations, risks, behaviours, construction details, etc., and come up with a strategic plan on what they will be doing in the future. If claims costs surpass revenue, they will have to make changes. Rates will increase, appetites will change, and this is usually when a hard market surfaces.

So what is a “hard market?”

A hard insurance market represents a high demand for insurance coverage with a  low supply. Insurance carriers implement strict underwriting standards and issue a limited number of policies. Premiums are high and insurers are disinclined to negotiate terms.

As most of you may have noticed, insurance premiums continue to rise and the requirements  insurers ask for, have become more and more demanding. That is because we are in the middle of a hard market. High claims costs from CAT losses, combined with the high value claims in the auto sector (hail losses and higher costs to repair due to technology/sensors in vehicles), has caused insurance companies to struggle and make changes. Therefore, it is more difficult to buy insurance and the price continues to rise.

As much as we don’t want to believe it, our insurance rates that we pay, are based on our own property, claims and behaviour, IN ADDITION to the claims and losses of others. That is the foundation of insurance. We pool money together to help those who suffer from unfortunate circumstances. 

So what happens next?

Our hope is that these weather related CAT losses taper off (hard to predict), and claims related to human error can be predicted, corrected & prevented. The COVID-19 crisis has reduced auto related risks as fewer people are driving, so that may result in lesser claims and potential revenue for insurance companies. (cross fingers)

We never can predict what the future brings, but we can plan for the worst and hope for the best. We buy our insurance ahead of time, we build or repair our homes stronger with better material, use better equipment and HOPEFULLY we reduce or maybe even eliminate the possibility of a claim from arising. If we each do our part, we can make the future brighter.

Spring Cleaning & Maintenance

Now that the snow and ice has almost all melted, it is important to take a look around our home to see if there are any repairs, updates or any cleaning required. We have more time than we have ever had at home, so we should be checking off these items before we start to get busy again. 

  • Landscaping: Cut and trim all vegetation and overgrown bushes from structures. Power raking and aerating your lawn is also a good idea if it hasn’t been done in a while.
  • Deck and Porches: Check your deck, patios, porches, stairs, and railings for any loose members and for any deterioration. Wood decks and fences need to be treated every 4-6 years, depending on how much exposure they get to sun and rain.
  • Sprinklers: Check your lawn sprinkler system for leaky valves, exposed lines, and improperly working sprinkler heads. If there is an area of your yard that collects too much water or doesn’t get enough, run the sprinklers to figure out the problem. If it’s not something you can fix yourself, call a professional before your lawn needs the water.
  • Gutters and downspouts: Pull out any leaves and debris from your gutters and downspouts. Re-attach gutters that have pulled away from the house. Run a hose on the roof and check for proper drainage. If a leak exists, dry the area and use caulking or epoxy to seal the leak.
  • Roof: Inspect roof surface, flashing, eaves, and soffits. Perform a thorough cleaning. Check flashings around all surface projections and sidewalls. Check for any loose shingles that may have been damaged from our Saskatchewan winds.
  • Foundation: Check the foundation walls, floors, concrete, and masonry for cracking, heaving, or any deterioration. If you can slide a nickel into a crack in your concrete floor, slab or foundation call a foundation repair professional near you immediately.
  • Siding: Clean siding with a pressure washer to keep mold from growing. Check all wood surfaces for weathering and paint failure. If wood is showing through, sand the immediate area and apply a primer coat before painting. If paint is peeling, scrape loose paint and sand smooth before painting.
  • Exterior caulking: Inspect caulking and replace if deteriorating. Scrape out all of the eroding caulk and recaulk needed area.
  • Window sills, door sills, and thresholds: Fill cracks, caulk edges, repaint or replace if necessary.
  • Window and door screens: Clean screening and check for holes. If holes are bigger than a quarter, that is plenty of room for bugs to climb in. Patch holes or replace the screen. Save the bad screen to patch holes next year.

If you notice significant damage to your home during the inspection. Please contact your insurance broker to file a claim. You have 1-2 years to claim any damage to your home if the damage is covered under your home insurance policy.